WARRANTY POLICY, SOFTWARE UPGRADE

OF AVINA AUTHORING TOOL

   With over 10 years of experience in software production and business, serving more than 100,000 customers in the Education, Enterprise, and Individual sectors, Avina Solutions not only delivers high-quality software products that meet user needs but also provides various support policies, warranties, and product maintenance to offer the best assistance to users.

Warranty and Maintenance:

Avina Authoring Tools supports users in upgrading the product through software or downloading the latest installation directly from the AvinaSolutions.com website. Update information will be communicated to users through tools supported in the software or the company's communication channels.

Updates are supported throughout the product's lifecycle. Software upgrades are supported during the first 3 years of the product's license if there are new version upgrades.

Post-Sales Support Consultation:

Avina Solutions has a support team of over 20 members across 3 branches in Hanoi, Ho Chi Minh City, and Da Nang, dedicated to serving promptly, comprehensively, and timely for any information needs regarding the company's products.

In case of issues or information needs, customers are encouraged to contact the hotline at 02363.888.123 for assistance. Additionally, Avina Solutions provides contacts through various channels such as YouTube, Forums, and Facebook Groups to support its customers.

Return/Exchange and Refund Policy:

Avina Solutions does not accept contract cancellations and refunds after customers have made payments and received the software license or usage rights.

With the motto "Trust – Convenience – Thoughtfulness," Avina Solutions is committed to consistently providing products/services to meet all customer requirements with the best quality and reasonable costs.